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1 vote, average: 2.00 out of 51 vote, average: 2.00 out of 51 vote, average: 2.00 out of 51 vote, average: 2.00 out of 51 vote, average: 2.00 out of 5 (1 votes, average: 2.00 out of 5)
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Until today, I would say that DHL is a very good and reliable service that provides fast and detailed delivery. I left two stars due to their dubious idea of using other companies as subcontractors in local markets. Basically, DHL delivers the package to the warehouse of the local logistics company, and this is where the nightmare begins. In my case, the name of the company is Itella. Due to the large number of parcels, they have a huge delay, and instead of indicating this in the delivery statuses, they publish fake information that “The shipment has been loaded onto the delivery vehicle” in the morning, and “The recipient was not present. A new delivery attempt will take place” in the evening. The recipient sees the first update in the morning, tries to adjust the schedule, but Itella doesn’t actually do anything. In my case, there were three days of cheating on their part. DHL takes money for the delivery, so DHL is responsible for that.